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Changing Your Username

Help Guide

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Append "@qwest.net" to your Authentication Username
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Change your Secondary Usernames (for email purposes)

Overview

Your Qwest.net Authentication Username identifies you to the Qwest.net server for authentication purposes and when you request your e-mail messages. Your Authentication Username is the part of your e-mail address that preceeds the "@" symbol. This Authentication Username can never be changed but you can append "@qwest.net" to this Username for authentication purposes. Follow the instructions below to append "@qwest.net" to your Authentication Username or contact technical support for assistance.

Your Qwest.net Secondary Usernames are a subset of your Authentication Username and are used strictly for email purposes. Since these Secondary Usernames are not used for authentication purposes, they can be changed using these instructions below.

Note: All existing users who registered before October 9, 2002 will be required to modify their Authentication Username by appending "@qwest.net". Your Authentication Username should be modified from "user" to "user@qwest.net".

Click on the links below for instructions on the two different types of Username Modifications/Changes:

  • Append "@qwest.net" to your Authentication Username: Modify your Authentication Username by appending "@qwest.net" so that your computer sends the correct Username to the server for authentication purposes ("logging in").
  • Change your Secondary Usernames: Changes to your Secondary Username require a two-step process. No changes to your authentication process are required when you make Secondary Username changes. In other words, if you change your Secondary Username, you will still "login" with the same Authentication Username that you were given when you initially registered.

Append "@qwest.net" to your Authentication Username

Note: All users should follow this step (and only this step) to modify their Authentication Username to "username@qwest.net" before July 31, 2003.

Click on the link below that matches your method of connecting to the internet:

Qwest Broadband™ customers using Intel modems or Cisco 605 routers

Windows 95/98 users
  1. Open the My Computer icon, then Dial-Up Networking, the open the Qwest connection.
  2. In the username box, add @qwest.net after the existing username.
  3. If there's a shortcut on the desktop, you can just open the shortcut and add @qwest.net to the username there.
Windows 2000 users
  1. Start, setting, network and dial-up connections, then choose the appropriate connection.
  2. In the username box, add @qwest.net after the existing username.
Windows XP users
  1. Start, connect to, and then choose the appropriate connection.
  2. In the username box, add @qwest.net after the username.

Qwest Broadband™ customers using Cisco 675 and 678 routers.

Windows users

  1. If you know the ip address of the Cisco, start here. If you do not know the ip address of the Cisco, click here for instructions.
  2. Start, run, then type the following --- telnet (ip address of the modem) then press enter on the keyboard.

  3. At the password prompt, enter the password. If you don't know the password, call technical support for assistance (1 888 445-5133). If there is no password set, proceed to instructions for using the management cable.
  4. Once the password's entered, type the word "enable" and press enter.
  5. At the password prompt, enter the password, if none is set, just press enter.
  6. Now type the following: "set ppp wan0-0 login (username)@qwest.net. (Enter)"
  7. Type "write" press enter.
  8. Type "reboot" press enter.
  9. Now you're done.
  10. If you don't get a password prompt, proceed to using the management cable.
Macintosh users

  1. If you know the ip address of the Cisco, start here. If you do not know the ip address of the Cisco, click here for instructions.
  2. Make sure Nifty Telnet is installed. If it is not, start with step 3 below. If it is installed, open Nifty Telnet and skip to step 7 below.
  3. Insert the Mac connectivity kit cd (Only for In-Region users).
  4. Open the contents of the cd.
  5. Copy the Nifty Telnet 1.1 folder to your hard disk.
  6. Open the folder and click on the icon labeled Nifty Telnet.
  7. Now that Nifty Telnet is open, type the ip address of the Cisco in the box labeled "Hostname".
  8. Press connect.
  9. Press ok.
  10. At the password prompt, enter the password. If you don't know the password, call technical support for assistance (1 888 445-5133). If there's no password set, proceed to instructions for using the management cable.
  11. Once the password's entered, type "enable" and press enter.
  12. At the password prompt, enter the password, if none is set, just press enter.
  13. Now type the following: "set ppp wan0-0 login (username)@qwest.net. (Enter)".
  14. Type "write" press enter.
  15. Type "reboot" press enter.
  16. Now you're done.

Qwest Broadband™ customers using Cisco 675 and 678 routers that do not know the ip address of the Cisco.

If you don't know the ip address of the Cisco or there's no password set on the router, find the management cable that came with the Cisco. It's light blue or grey in color. One end will be small enough to fit into the mgmt port on the back of the Cisco, while the other end will be much bigger and if you look inside the end you will see 9 pins. It will look like the following picture:

Cisco management cable

First, plug the management cable into the Cisco then directly into your computer's serial port. Then follow the instructions below for your computer's operating system.

Windows 95, 98, and 2000 users

  1. Start, programs, accessories and look for hyperterminal. If it's not there then look for communications in the same locations and you should find hyperterminal there.
  2. Once hyperterminal is open you will get one of two things.
  3. You will have may icons to choose from, one of which will be hyptrm.exe
  4. Once that's open you will be asked to type a name and choose an icon. Type any name and choose any icon.
  5. Then on the next page, scroll to the bottom and you will see where it says, "connect using". Choose direct to com1.
  6. Then in the connection settings do the following put Bits per second to 38400, and then leave everything else how it is except for flow control, that should be turned to none. Press Enter.
  7. You're at a blinking curser, press enter. You should get a password prompt. Enter the appropriate password, if there isn't one set, just press enter.
  8. Type enable, press enter. You will get a password prompt. If there's a password set, enter the appropriate password, if not just press enter to proceed.
  9. Type the following: set ppp wan0-0 login (username)@qwest.net (Press enter).
  10. Type "write", then press enter.
  11. Type "reboot", then press enter.
  12. You're done.
Windows XP users
  1. The steps are the same as other versions of Windows, except you get to hyperterminal a little differently. Press start, installed programs, accessories, and then choose HyperTerminal. If it's not there then look for it under communications.
  2. Proceed the same as noted above with other versions of Windows (begin with step 2 above).
Macintosh users

First, open Zterm. If Zterm is not installed, start with step 1 below. If Zterm is installed, open it and skip to step 5 below.

  1. Get the Mac connectivity kit cd and insert it into your computer.
  2. Open the cd and you will Zterm 1.0.1 application or folder.
  3. To run Zterm right from the cd, click on the application and proceed.
  4. If you want Zterm on the computer, drag the folder from the cd to the user's hard disk. Open the program.
  5. You should be at a password prompt, if not press enter.
  6. If you're still not getting a password prompt, change the port it's looking at by clicking on settings, them modem preferences, and choose a different port.
  7. At password prompt enter the password. If one isn't set, just press enter.
  8. Type enable, then press enter. You will get a password prompt. If there's a password set, enter the appropriate password, if not just press enter to proceed.
  9. Type the following: set ppp wan0-0 login (username)@qwest.net (Press enter).
  10. Type "write", then press enter.
  11. Type "reboot", then press enter.
  12. You're done.

Qwest Broadband™ customers using Actiontec 1520 routers.

Windows and Macintosh users
  1. Open a web browser and press stop at the top.
  2. In the address bar enter the ip address of the Actiontec. By default it's http://192.168.0.1
  3. You should get a screen that at the top says Actiontec. If you don't, call tech support.
  4. Click on Setup/Configuration.
  5. Click on Non-Windows Setup.
  6. You will see a box labeled ISP Username. Add @qwest.net after the after the existing username if it isn't already there. Then scroll to the bottom and click the Save and Restart Button.

Dial up modem customers using all dial up modem types

Instructions for changing your Username on your computer depend on your software:

Qwest.net icon

If you have the Qwest.net icon on your desktop,
follow instructions below for users with Qwest.net connection software.

Netscape icon

If you do not have the Qwest.net icon on your desktop,
follow instructions below for users without Qwest.net connection software.

Remember: Your new Username takes up to 30 minutes to be ready on the Qwest.net server. If you change your Username on your computer too soon, the new Username will not yet be recognized by the Qwest.net server.

To change your Username if you have Qwest.net connection software

( If you have the Qwest.net icon Qwest.net icon on your desktop, you have Qwest.net connection software.)

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 Windows 95/98 users
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  Macintosh users

Windows 95/98 users: Change the Authentication Username through your Qwest.net connection software

  1. Close any Qwest.net or browser software applications that may be running. Your Qwest.net connection software must be closed.
  2. Double-click "My Computer" and then double-click the "Internet Connections" folder.
  3. A list of profiles (or e-mail boxes) appears. Right-click on the profile you wish to change and select "Properties."
  4. The Profile Properties Editor appears. Select the "Account" tab.
  5. Select the portion of the Username that you wish to change and enter in the change you reported earlier to the Qwest.net server. If you like, you can change the password in the same way.
  6. Click "Save."

Macintosh users: Change the Authentication Username through your Qwest.net connection software

  1. Ensure that you are in "Advanced" mode: Click "Manage." The Manage menu appears. Select "Edit Active Set" (available only in "Advanced" mode).
    • If "Edit Active Set" does not appear in the "Manage" menu, you must switch to "Advanced" mode: From the "Edit" menu, select "Preferences." Select the "Advanced" option in the lower left. Click "Save." Then select "Edit Active Set" from the "Manage" menu.
  2. Change the Username for the secondary account:
    • From the "Manage" menu, select "Configuration Sets." The Configuration Set Manager will appear.
    • From the list of configurations, select the configuration (or e-mail box) you wish to change. Click the "Edit" button.
    • Select the portion of the Username that you wish to change and enter in the change you reported earlier to the Qwest.net server. If you like, you can change the password in the same way.
    • Click "Save.

 

To change your Username if you do not have Qwest.net connection software

Windows 95/98 users:

Close any Qwest.net or browser software applications that may be running.

  1. Click Start, Settings, and then Control Panel.
  2. Once in Control Panel, double click on Internet Options.
  3. Then click on the Connections tab.
  4. Click once on the connection that refers to qwest and then click Settings.
  5. On the bottom of this box you will find the user id. Please make changes the user id here.
  6. Click OK to exit all open windows
Macintosh users:
  1. Go up to the Apple Menu at the upper left hand corner of the screen and pull down to the Control Panels.
  2. Within the Control Panels find the Config PPP and double click the icon to open it.
  3. This is the first screen of the Config PPP dialer. The "sad" faces in the upper left hand corner tell you that at the moment you are not connected to the internet. These will change to "happy" faces and PPP Down will change to PPP Up when you do become connected.
  4. In order to connect (after your dialer is completely properly configured) you will start the log on process by clicking on Open.
  5. In order to disconnect from the internet you will click on Close or Hard Close. The faces will go back to "sad".
  6. In the boxes that run down the left hand side of this screen only Hang-up on Close should be checked. Different versions of the software will have more or less of these boxes. The only one required by our service is Hang-up on Close.
  7. Next click Edit Config Settings.
  8. Next click on Authentication to enter or verify your username and password. This is the section of the of the connection for a Mac that you will be able to change the user id. It will be listed as the Auth ID: and have a box that contains your user id.

Change your Secondary Usernames (for email purposes)

Follow the 2-step process below to change your Secondary Usernames:
  1. Change it on the Server: Report a Secondary Username change to the Qwest.net server using the Account Manager.
  2. Change it in your Email Client: Modify your email client with your new Secondary Username so that your computer sends the correct Username to the server for email purposes ("checking email").
If you would like to set up a new secondary e-mail box, see Working with your e-mail.

Step 1: Changing your Username on the Qwest.net server

Follow the steps below to report your Username change to the Qwest.net server using the Account Manager:

  1. To open the Account Manager, go to the Qwest.net home page at www.qwest.net. Click "Account Tools." Then click "Account Manager."
  2. Select the radio button to the left of the account you want to change. Click the "Change Username/Name" button.
  3. Enter the new Username according to the rules on the Change Username page. Write down the new Username and keep it in a safe place. Be certain to write down the exact Username you entered. All letters in Usernames are lowercase.
  4. Click "Submit Name Change." Your new Username will be available within 30 minutes. (Until your Username change has taken effect, continue to use your old Username.)
  5. Return to this page for further instructions.

Step 2: Change your username on your computer for email retrieval purposes

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Netscape Navigator
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Internet Explorer

Netscape Navigator

Changing your Username in your Netscape Preferences/User Profile

Once you have changed your Username in Account Manager on the Qwest.net Web site, use the instructions below to make changes to your Netscape Preferences.

WAIT! Your new Username takes up to 30 minutes to be ready. If you change your Preferences too soon, the new Username will not yet be recognized by the Qwest.net server.

WAIT! To use the User Profile Manager, you will need to exit or quit Netscape. Before doing that, you may wish to print or write down the instructions below in the gray box.
 
I. Locate and open the User Profile Manager: 
    * Windows 95/98/NT: Click the "Start" button on your task bar. Select "Programs," then "Netscape Communicator," then "Utilities," then "User Profile Manager."
    Windows 3.11: Inside "Program Manager," double-click the "Netscape" icon, then double-click the "User Profile Manager" icon. 
    Macintosh:  Inside the "Netscape Communicator" folder, double-click "User Profile Manager."
II. Rename the profile (for all operating systems): 

With the User Profile Manager open (from Step I above):

  1. Select the profile with the old Username. 
  2. Click "Rename." 
  3. Replace the profile name with your new Username. Click "OK."
  4. Click "Start Communicator." 
  5. To return to these instructions, go to the Qwest.net home page at www.qwest.net and click "Help" at the top of the page. Then click "Changing Your User Name" (at the left).


III. Change your Netscape Preferences:
    * In Netscape, select "Preferences" from the "Edit" menu.
    * Inside the Preferences window, click on the "+" or triangle to the left of the title to expand the Mail & Newsgroups menu.
    * Click "Identity" under Mail & Newsgroups. Identity settings appear to the right.
    * In the "E-mail address" box, you should see the e-mail address with the old Username from your secondary account.
    * Replace the first part of the e-mail address with the new Username you selected in the Account Manager.
    * Now, the "E-mail address" box contains the new e-mail address, such as NewUsername@qwest.net.
    Example: If your old Username was sjones and your new Username is sajones, THEN you will change the e-mail address from sjones@qwest.net to sajones@qwest.net.
    * Click "Mail Server" under Mail & Newsgroups.
    * Mail Server settings appear to the right. Your old Username should be displayed in the "Incoming Mail Server" box and "Outgoing mail server user name" box. (Note: Older versions of Netscape do not have an "Outgoing mail server user name" box.) Wherever it appears, replace the old Usernames with the new Username, as above.
    * Click "OK."

    Remember: Your new Username takes up to 30 minutes to be ready. If you change your Preferences too soon, the new Username will not yet be recognized by the Qwest.net server.

Internet Explorer

Changing your Username in your Accounts settings

Once you have changed your Username in Account Manager on the Qwest.net Web site, use the instructions below to make changes in Outlook Express. (These instructions have been given for Outlook Express 4.0, but are helpful guidelines for later versions, also.)

WAIT! Your new Username takes up to 30 minutes to be ready. If you make the changes too soon, the new Username will not yet be recognized by the Qwest.net server.

    * Open Outlook Express.
    * From the "Tools" menu, select "Accounts."
    * Select the "Mail" tab. Select the account for which the Username was changed. Click "Properties."
    * Select the "General" tab. In the "E-mail address" box, you should see the e-mail address with the old Username from your secondary account.
    * Replace the first part of the e-mail address with the new Username you selected in the Account Manager.
    * Now, the "E-mail address" box contains the new e-mail address, such as NewUsername@qwest.net.
    Example: If your old Username was sjones and your new Username is sajones,
    THEN you will change the e-mail address from sjones@qwest.net to sajones@qwest.net.
    * Click "Apply."

    * Select the "Servers" tab. In the "Account name" box, replace the old Usernames with the new Username, as above. Click "Apply."
    * Click "OK."

    Remember: Your new Username takes up to 30 minutes to be ready. If you change your Preferences too soon, the new Username will not yet be recognized by the Qwest.net server.

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