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Working with Your E-mail

Help Guide

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Set up your e-mail box for the first time
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Adding a new e-mail box
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Troubleshooting e-mail problems with Netscape
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Creating a new e-mail account in Outlook Express
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E-mail servers
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E-mail Quota Warnings and FAQs

Overview

With your Qwest.net service you can have more than one e-mail box within one Qwest.net account. Additional e-mail boxes are known as sub-accounts or secondary accounts. Qwest Choice Internet Prime™ service includes 10 e-mail boxes. Qwest.net StarterPak™ service includes 2 e-mail boxes, Qwest.net OfficeWork™ includes 5 e-mail boxes and Qwest.net OfficeWorks™ LAN includes 25 e-mail boxes.

Note: Use this process either to setup your e-mail box for the first time, add your free e-mail boxes or to purchase extra e-mail boxes.


Setup your e-mail box for the first time

Please follow the instructions below to setup your e-mail box on your computer for the first time.

Select the program you prefer to use to manage your email:

Note: If you use other email clients not listed above, please visit their websites for setup instructions.

 

Adding Another E-mail Address

There are two steps to adding an e-mail box:

  1. Report the new e-mail box to the Qwest.net server using the Account Manager.
  2. Make changes to configure the new e-mail box on your computer.

Instructions for these steps follow.

1. Report the new e-mail box to the Qwest.net server using the Account Manager.

Follow the steps below to report the new e-mail box to the Qwest.net server using the Account Manager.

  1. Click Account Tools.
  2. Click Account Manager.
  3. Select the Add Sub-Account button. (If you have already added the e-mail sub-accounts that are free with your service, a screen will appear about purchasing additional e-mail sub-accounts boxes.)
  4. Enter information as requested. Write down the new user name and password and keep them in a safe place. Be certain to write down the exact user name and password you enter, paying special attention to uppercase and lowercase letters.
  5. Within 30 minutes, your new account will be able to send and receive e-mail.
  6. Return to this page for further instructions.

2. Create the additional e-mail box on your computer.

Instructions for creating the additional e-mail box on your computer depend on your software:

Qwest.net icon

If you have the Qwest.net icon on your desktop,
follow instructions below for subscribers with Qwest.net connection software.

Netscape iconIE icon

If you do not have the Qwest.net icon on your desktop,
follow instructions below for subscribers without Qwest.net connection software.

Qwest.net icon To create the additional e-mail box on your computer if you have Qwest.net connection software

(If you have the Qwest.net icon Qwest.net icon on your desktop, then you have Qwest.net connection software.)
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 Windows 95 and 98
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  Macintosh

Note: While it is possible to create separate mailboxes outside of your Qwest.net connection software, you would not be able to diagnose or fix any configuration issues that may arise with the diagnostic tools available in Qwest.net connection software. It is recommended to follow the instructions here.

Windows 95 and 98: Create an additional e-mail box (for subscribers with Qwest.net connection software)

Instructions follow to guide you through creating a new profile using the offline setup wizard:

    1. Close any Qwest.net or browser software applications that may be running. Your Qwest.net connection software must be closed.
    2. Click My Computer icon and then click the Internet Connections folder.
    3. Click the Make New Connection icon.
    4. Select Create new Qwest.net configuration.
    5. Click OK.
    6. The Welcome to Qwest.net screen appears.
    7. Select Setup for existing account.
    8. Click Next.

Note: Read and follow the instructions given on each screen. You can use the guidelines below to help you.

    1. The Connection Name Qwestnet Internet Service is already entered for you and click Next.
    2. Enter your name and organization and click Next.
    3. Select your modem and click Next.
    4. Your area code should already be entered for you. If your area code is not already entered, enter it in the Area Code Box. If you are in an area with 10-digit dialing (i.e. all local calls require the area code and 7-digit number), select the check box to Always Dial Area Code and click Next.
      1. If you have Call Waiting, enter your code, such as "*70", to disable Call Waiting while you are on the Internet and click Next.
    5. Enter your user name for your primary account (the user name you selected when you first registered with Qwest.net) and password and Click Next.
    6. As instructed, write down the SMTP Mail Server and Primary DNS information and click Next.
    7. Enter the information on the next screen where indicated and click Next.
    8. Select a primary dial-in number from the Primary box. (Important: Wherever possible, select a local number; you are responsible for long distance charges.)
    9. Click Next and then Finish.

Macintosh: Create an additional e-mail box (for subscribers with Qwest.net connection software)

Instructions follow to guide you through first duplicating your current configuration set and then editing the duplicate set to create an additional e-mail box:

  1. Ensure that you are in Advanced mode: Click Manage. The Manage menu appears. Select Edit Active Set (available only in Advanced mode).
    Note: If Edit Active Set does not appear in the Manage menu, you must switch to Advanced mode:
    1. From the Edit menu, select Preferences.
    2. Select the Advanced option in the lower left.
    3. Click Save.
    4. Then select Edit Active Set from the Manage menu.
  2. Duplicate your current configuration:
    1. From the Manage menu, select Configuration Sets. The Configuration Set Manager will appear.
    2. From the list of configurations, select a profile to duplicate. Select the Duplicate button.
    3. Enter a name for the new (duplicate) configuration set.
    4. Click Save.
  3. Activate the new (duplicate) configuration set:
    1. In the main window Configuration section, select the arrow next to Configuration to view the drop-down list of configurations.
    2. Select the configuration set that you named in step 2.c. above. It is now activated.
  4. Edit the Account ID (user name) and password:
    1. From the Manage menu, select Edit Active Set. The configuration properties will appear.
    2. Select the E-mail tab. From here, you can change your user name and password for your additional e-mail box.
    3. To change your user name: Select the first part of your user name (or Account ID) and replace it with the name you reported to the Qwest.net server in the first part of these instructions. Write down your new user name.
    4. To change your password: Select the password that appears and replace it with the password of your choice. Write down the password you choose, paying special attention to uppercase and lowercase letters.
    5. Click Save.

Netscape iconNetscape icon To create the additional e-mail box on your computer if you do not have Qwest.net connection software

Instructions for creating the additional e-mail box on your computer depend on your software:

Netscape icon

If you use Netscape Messenger

IE icon

If you use Outlook Express

Netscape: Create a new Netscape User Profile for each e-mail box you add

Once an additional e-mail box has been created in the Account Manager, the new secondary account will be ready on the server within 30 minutes.

To access the new account you must create a new profile in the browser software on your computer. A separate profile is needed for each individual e-mail box on your account.

After completing the instructions below, you will be given a choice of which e-mail box you want to open each time you start Netscape. (Note: The profile for your first e-mail box was set up automatically for you when you registered.)

To access a second e-mail box during a session, you must first quit Netscape, then launch Netscape again to go into the second e-mail box.

1. Record server information:

Before setting up your new profile, first record your Incoming and Outgoing server information:

  1. Open Netscape Communicator using your original subscriber profile or primary account. If you presently have only one mail box or profile, simply launch Netscape Communicator as usual (click the Netscape icon on your desktop).
  2. Under the Edit menu, select Preferences.
  3. Inside the Preferences window, expand the Mail & Newsgroups menu by clicking on the "+" or triangle to the left of the title.
  4. Click Mail Server under Mail & Newsgroups. Mail Server settings appear to the right.
  5. Write down the information in the following two boxes: Outgoing mail (SMTP) server and Incoming Mail Servers. (Note: The information should be the same in both boxes. Example: pop.dnvr.qwest.net)
  6. Click Cancel.
  7. WAIT! To use the User Profile Manager, you will need to quit Netscape. Before doing that, print or write down the instructions below in the gray box, which you will need to follow next.
  8. Close Netscape Communicator.

2. Locate and open the User Profile Manager:
    • Windows 95/98/NT: 
      1. Click the Start button on your task bar.
      2. Select Programs->Netscape Communicator->Utilities->User Profile Manager.
    • Windows 3.11: 
      1. Inside Program Manager, click the Netscape icon.
      2. Click the User Profile Manager icon
    • Macintosh:  
      1. Inside the Netscape Communicator folder, click User Profile Manager.

3. Create a new profile (for all operating systems): 

With the User Profile Manager open (from Step 2. above):

  1. Click New and follow the instructions given on each screen. The following additional steps will help you follow the instructions on each screen.
  2. On the second screen, click Yes to answer "Will you be using the same Internet account as another profile?"
  3. On the third screen, enter your name and the user name you selected when you added a new e-mail box in Account Manager, above and click Next.
  4. The profile will automatically be named with the sub-account user name you just entered. If you wish, you may change the profile name. (Note: Even if you change the profile name, the user name will remain unchanged on the system.) Click Next.   
  5. In both the Incoming Mail Servers box and the Outgoing mail (SMTP) server box, select mail and then enter the server information you recorded in step 5 above, such as pop.dnvr.qwest.net. Now, each of these two boxes contains only an address such as pop.xxxx.qwest.net (where "xxxx" is four letters specific to the server in your area).
  6. Under the Mail & Newsgroups category, click Newsgroup Servers. Replace news with news.qwest.net. Now, the Newsgroup Servers box contains only news.qwest.net.
  7. On a following screen, you will be asked to "select the Internet account you wish to use for this profile". Your original or primary account should already be selected. Click Next.
  8. The final screen instructs you to use the Start Communicator button to launch Netscape Communicator with your new profile.
    Note: If you are not presently connected to Qwest.net, you will need to quit Netscape Communicator and then connect. Once connected, restart Netscape Communicator and select your newly created profile.  

You have now completed the Netscape User Profile setup for your new sub-account.

Remember: It takes up to 30 minutes for a new account to be ready to send and receive mail. If you try to access the account before it is ready, it will not be recognized by the Qwest.net server.

 

Troubleshooting e-mail problems with Netscape

If you have already created a new profile for the additional e-mail box and are unable to access mail or news, you must modify your Netscape Preferences as follows:
  1. Open Netscape Communicator using your original user profile or primary account. (If you have a Qwest.net icon on your desktop, click Connect to open Netscape Communicator.)
  2. Under the Edit menu, select Preferences.
  3. Inside the Preferences window, click on the "+" or triangle to the left of the title to expand the Mail & Newsgroups menu.
  4. Click Mail Server under Mail & Newsgroups. Mail Server settings appear to the right.
  5. Write down the information in the following two boxes: Outgoing mail (SMTP) server and Incoming Mail Servers. (Note: The information should be the same in both boxes. Example: pop.dnvr.qwest.net)
  6. Click Cancel. Quit Netscape Communicator.
  7. Open Netscape Communicator again, this time using your new profile or new sub-account.
  8. In Netscape, from the Edit menu, select Preferences. Again expand the Mail & Newsgroups menu by clicking on the "+" or triangle to the left of the title.
  9. Click Mail Server under Mail & Newsgroups. In both the Incoming Mail Servers box and the Outgoing mail (SMTP) server box, select mail and then enter the server information you recorded above, such as "pop.dnvr.qwest.net" (without the quotes). Now, each of these two boxes contains only an address such as pop.xxxx.qwest.net (where "xxxx" is four letters specific to the server in your area).
  10. Under the Mail & Newsgroups category, click Newsgroup Servers. Replace news with news.qwest.net. Now, the Newsgroup Servers box contains only news.qwest.net.
  11. Click OK. The preferences window will save your changes and close.

Creating a New E-mail Account in Outlook Express 4.0.

Once an additional e-mail box has been created, the new account on the server will be ready within 30 minutes.

To access that new account, settings for that new account must be entered into Outlook Express on your computer.

1. Record server information:

Before setting up your new account in Outlook Express, you must first record your Incoming and Outgoing server information as follows:

  1. Open Outlook Express.
  2. From the Tools menu, select Accounts.
  3. In the Internet Accounts window, click the Mail tab.
  4. Select your primary account from the list. Click Properties.
  5. Select the Servers tab. Write down the information in the boxes titled Outgoing mail (SMTP) and Incoming mail (POP3). Note: The information should be the same in both boxes. An example of what you will see is pop.dnvr.qwest.net.
  6. Click OK.

2. Set up account in Outlook Express:

  1. In the Internet Accounts window, click the Mail tab.
  2. Click Add and select Mail. This will launch the Internet Connection Wizard.
  3. In the Internet Connection Wizard window, enter the following information where prompted:
  1. Your Name: Enter the full name for your additional e-mail account in the Display name box and click Next.
  2. Internet E-mail Address: Enter the e-mail address for your additional e-mail account in the E-mail address box and click Next.
  3. E-mail Server Names: Select POP3 for the Incoming Mail server type. Enter the mail server information you recorded earlier in the Incoming Mail (POP3 or IMAP) server and Outgoing mail (SMTP) server boxes.  Note: The information should be the same in both the incoming and outgoing mail server boxes. For example: pop.dnvr.qwest.net and click Next.
  4. Internet Mail Logon: Select Log on using. Enter your additional e-mail account's user name in the POP account name box. Enter the password in the Password box and click Next.
  5. Friendly Name: Clear the Internet mail account name box, and enter the full name for the additional e-mail account and click Next.
  6. Choose Connection Type: Select Connect using my phone line and click Next.
  7. Dial-Up Connection: Select Use an existing dial-up connection and select the primary account's Qwest.net connection and click Next.
  8. Congratulations: Click Finish to close the wizard. Your new e-mail account will now appear in the Internet Accounts window.
  9. Click Close.

Email Servers

Find the closest city and use the listed server for both POP and SMTP from the Email Configuration page.
 

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