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Qwest.net Levels of Technical Support

Qwest.net Internet service offers you free, toll-free technical support 24 hours a day, 7 days a week.

While Qwest.net is rated as much more reliable than the industry standard, and while we offer extensive online help on how to make the most of Qwest.net's many service features, you can rest easy knowing that specific support for your individual question is only an e-mail or phone call away.

Consult the chart below to learn about the quality technical support you can receive with your Qwest.net Internet service. As a subscriber, you can contact us via e-mail or by phone: just click Technical Support when you select Help from the Qwest.net home page at www.qwest.net.

Free technical support 24 hours a day, 7 days a week

Software and Support Level

Qwest.net offers Full Support for the software our subscribers use most, as well as, Best Effort and Diagnostic Support for many others. See what level of support Qwest.net provides for your software applications. The definitions of each support level follow the chart.

Support
Level
Support
Level
 Browsers  Web Editors
Netscape 4.0 - 4.51 3 Netscape Composer 3
Netscape 4.75
3
Other Web Editors (FrontPage, etc.)
1
Internet Explorer 5.0
3
 color="#FFFFFF">Players
Internet Explorer 4.x
2
Multimedia Players (Real, Windows Media Player, etc.)
1
Other Browsers (Opera, Cyberdog, other versions*, etc.)
1
Chat programs (Microsoft Chat 2.5, AOL Instant Messenger, etc.)
1
 Operating Systems  Other
Windows 95, 98, ME, NT 4.0, or 2000
3
FTP (File Tranfer Protocol)
3
Macintosh 7.5.3 and higher
3
FTP (CuteFTP, SmartFTP, WS-FTP, etc.)
1
Windows 3.1
2
Telnet Clients
1
Other Operating Systems (Linux, Unix, etc.)
1
Additional applications (not mentioned above)
1
 Mail Agents
Netscape Messenger
3
MS Outlook Express 5
3
Other Mail Agents* (Microsoft Outlook, Eudora, Pegasus, etc.)
1

* All other versions, including beta versions, will have Level 1 support until generally released by the vendor.

Level 3 - Full Support
Qwest.net technical support representatives will fully support all applications and components defined as "full" support (shown in bold above). Support representatives will have full responsibility to completely diagnose and resolve any problems related to Qwest.net Internet service. All reasonable efforts will be made to find a resolution; however, additional support may be necessary.

Level 2 - Best Effort Support
Qwest.net technical support representatives will partially support applications and components defined as a "best effort" support item. Support representatives will diagnose and attempt to resolve any issues related to these applications and components but will not have responsibility for resolution. It may be necessary for the customer to explore other alternative support agencies for additional support. Support representatives will attempt to provide as much information as possible regarding the possible solutions including contact information for other support agencies.

Level 1 - Diagnostic Support
Qwest.net technical support representatives will perform diagnostic services to isolate technical difficulties. This service is strictly designed to confirm that the customer's Internet account is activated properly. This diagnostic service will consist of validating the customer's Internet account in Qwest® databases and making sure that the customer has the correct configuration information. It may be necessary for the customer to explore other alternative support agencies for additional diagnostics and support.

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